1 reviews | Active since May 2016
bad service
<p>i put a clain 2 weeks ago for MTN my insurance claim, still awaiting feedback when i call pinnacle marketing at 5pm their IVR says their working hours are weekdays 9am - 7pm then it says their call cetre id closed..really ...can someone assist </p>
Dear Phumzile Xaba,
Thank you for bringing this to our attention.
Please be advised that the matter relating to the IVR has been escalated to management for urgent assistance and review.
With regards to your claim - please note that this has been approved and is currently pending excess (I have emailed the relevant banking details through to you in order for the payment to me made).
The underwriter will be able to proceed once the confirmation of payment has been received.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Phumzile Xaba,
Thank you for bringing this to our attention.
Please be advised that the matter relating to the IVR has been escalated to management for urgent assistance and review.
With regards to your claim - please note that this has been approved and is currently pending excess (I have emailed the relevant banking details through to you in order for the payment to me made).
The underwriter will be able to proceed once the confirmation of payment has been received.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***