1 reviews | Active since Jun 2017

28 Jun 2017, 19:43

Bad Service

<p>Phone was collected from me on the 9/06/17 ... arrives on the 12/06/17 at CPR , 2 weeks in no feed back or calls ,i sent an email on the 20/06/17 no response up until i have to call head office which then refers me to the underwriters .... their excuse was that CPR has not come back to them thats why they couldnt respond... - regardless of that excuse the client must always be informed. </p> <p> </p> <p>The Lady by the Name of Nandi said that my phone has been marked as "not fixable - i dont know why though after its the second time it has gone in for repairs - problem Screen is lifting and speaker is distorted due to improper installation the first time of repairs.</p> <p> </p> <p>Latest follow up was there was a problem with the "speaker" thats why it took so long , it should be delivered between Mon - Tues 26-27th June - Today is the 28th Jun heading to the 29th.... and we are moving to the third week.</p> <p> </p> <p>In Conclusion - Keep your promise to your clients as this service is really disgraceful to the morals and values as well as client service that you firmly uphold</p>

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Replies (1)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply29 Jun 2017, 12:25
Official

Dear Aquino Ivaan Stuart,

Thank you for bringing this matter to our attention.
We are very sorry to hear of all of the frustration caused as this is not the kind of service we expect our clients to receive.

Please be advised that I have escalated this matter to management at the underwriter’s office for review and investigation.

Please expect feedback from their office with regards to the date of delivery of your handset.

We appreciate your feedback provided as only through customer feedback such as the above can we address and improve service issues.

Kind Regards

Lavona Sylvester

Claims Team Leader - Complaints

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