BAD BAD Service very disappointed

Hi, put a claim in for lost cellphone(tablet), on 21 Sep 2017 11;10 am and received a reply from Tamsyn Scheepers ********** that said she sent the request to pinnacle marketing to load for assessment on 21 Sept 2017 at 13:35pm at that time i was still happy service looked promising until it got to Sibongiseni Zuma ********** that emailed me on the 22nd Sept 2017 at 11:57 am services still looked promising until i emailed him with 2 questions at 15:11pm 22nd Sept 2017 " Hi Good Afternoon hope you well, 2 questions... is it a must to get the same ph or can i choose different ph same price range? and when i do the payment "EFT" can i collect from any MTN Store ? i then emailed him again on Monday the 26th Sept 2017 " As discussed on Friday, im still waiting on the list.. of Phones that i can replace the tablet can you please send me the options... " i then got a reply back on 26th Sept 13:08pm " Good day, Logistics department has not reply with replacement options,Once they have will forward them to you,Thank you" then i waited.. emailed him again on the 27th Sept 2017 no reply.. up until the 29th Sept 2017 when i phoned in to find out whats for what only to be told that i cannot choose a different phone unless the phone is discontinued.... then i emailed him to find out when about i will receive the ph no reply... only to find Monday the 2nd October 2017 the morning receptionist phoned me to say there's a package in front... and guess what it was the phone... charged the ph whole day and when it showed fully charged i then set the phone up.. worked fine until "From: ARNOLD FOLLENTINE Sent: 06 October 2017 09:02 PM To: Carmelitha De Bruyn; Sibongiseni Zuma Subject: Re: Update of MTN Insurance Policy - MTNLF ********** - Arnold Leonard Barne Follentine - ********** 353 - REF 818308 Good Evening

Firstly... the service i received was poor specially from Sibongiseni... and now I'm sitting with a new phone that i received on Monday the 2nd of October 2017 that not going on anymore. 1st day of receiving the phone charged it as in instructed worked fine for 4 days until this morning when phone didn't wanna go on after it was fully charged. Tested the charger to see if it does charge and it does, plugged charger back into the phone does not charge or go on Can you please tell me what the next step is to get this sorted." then the service became even worse the phone was collected for assessment on the 11th Oct 2017 and was told to email on the 13th Oct 2017 to get feedback regarding the phone.... Monday the 16th Oct 2017 i emailed again for feedback... and was told by Charlene Muller that she emailed the supplier again for feedback at 9:35am, i then emailed again at 12:04pm 16th Oct 2017 just to be told that the person she emailed is not in and she emailed someone else... still no answer regarding ph... received an email from Charlene Muller stating that the supplier received the phone on the 13th Oct 2017 and booked it in for assessment and waiting for it to be collected.... on the 17th Oct 2017 i emailed to find out if the device was collected... got a reply saying soon it will be collected after emailing back and forward for an update regarding the phone to Charlene Muller ********** there was not a day i received an update without me asking for an update until.... up until today to get told 25th Oct 2017 that they replaced the battery and updated the firmware.. then i asked why was the phone fixed because my understanding is that it gets replaced if the phone is problematic within 7 days... ( phone was asset and found problematic ) then to be told by Malcolm Mhandu ********** that the phone is out of OBF warranty if you calculate the dates i provided you will see that from 2nd Oct 2017 i got ph up until the 6th Oct 2017 its still within 7 days... only to be told its out of OBF warranty and when i asked about it and proved the dates i got no reply from Malcolm Mhandu ********** and i requested for a manager to call me from supplier side and the 24hr Mobility insurance still waiting for a call....