Awaiting Response

<p>Hi,</p> <p> </p> <p>I've been trying to get hold of someone from 24Hour Mobility since 6 February, regarding my debit order for this month. I literally just spent 20 minutes on the phone waiting for an agent and the whole call just reset to the beginning to the welcome message, which carried on repeating everytime I selected the number regarding my query. And before that, I was first in line for the next available agent...</p> <p> </p> <p>I've emailed several times, but only received the auto response saying that someone will get back to me. I want to give a good rating, because I've only ever received good service, but I've been waiting so long now for any feedback. Shanice Swarts is especially helpful, but she happens to be on leave at the moment (I cc her into the emails I send and receive an out of office reply).</p> <p> </p> <p>The problem I'm having is that my debit order appears to have not gone off this month - I don't know why. I haven't recevied any notifications from the bank, but at the same time, I haven't received any from 24Hour Mobility to say that they haven't received payment (and I know they send out those SMS's, as I received one last month in error). So, before I do a manual payment, I would like to confirm whether or not they actually received my premium or if this is just some weird error with it not relecting on my bank's side, considering there should be no issues with the debit order system and the fact that I haven't been told that payment was not received. </p> <p>If someone could please reply, it would be much appreciated. I really need to know that I am still covered. If something were to happen, I wouldn't want to be told that my policy has lapsed, because again, absolutely nothing has been communicated to me regarding something like that. And I've made the effort several times over the last two weeks to find out the details, but have failed to get hold of anyone from the company.</p> <p> </p> <p>Policy number is: 24HRM ********** </p> <p> </p> <p>Thank you for your time.</p> <p> </p>