An Appalling service rendered by these providers

<p>I completed a claim form for a lost phone on 12 March 2017 with MTN at the Glen Mall. On 23 March I went back to MTN to find out what was delaying the claim. When we phoned the insurance, we were told that there was outstanding information that they still require from me. 24Hour Mobility did not contact me nor contact MTN. If i had not called, I wouldn’t have known all that. Your service is bad and I don’t understand why MTN has outsourced their insurance to you. It is for that reason that I won't be renewing my contract with MTN.</p>