Almost 4 weeks with no solution

<p>My phone has died in March. This was a claim in Australia but the policy is supposed to cover you for overseas insurance. 24 Hour Mobility is meant to arrange everything including courier and repair. I however have had to try and do all the work for them with back and forth communication and now unfortunately we have hit a point where they just ignore my emails?</p> <p> </p> <p>The policy states that I shouldn't be without a phone for more than 10 days and now its almost a month without even a glimmer of a chance of it being resolved any time soon. This has been a terrible experience so far and I am hoping that this complaint gets me somewhere. I am still wondering why they call themselves 24 Hour insurance???</p>