7 working days, no progress

My claims experience with them has been awful. I submitted my claim to them on the 10th March. It is now the 18th and I still haven't gotten anywhere with them. They advertise 24hr claim assessment, but that's ********! They asked me for additional information in drips and drabs, leaving me wondering when does this 24hrs turnaround time kick-in? At this point they've had everything they want from me submitted since last Wednesday and they keep asking for the same information repeatedly to drag out the process. Erika keeps saying that the underwriter is still busy. What nonsense is this? My policy is not with the underwriter it's with 24hr Mobility and that's who I've been paying. I'm so sick of it. I've been telling people they're amazing, but I can't say that anymore.