6week Immobility Insurance

<p>Hello</p> <p> </p> <p>I am and have been a 24hr Mobility client for about 6 months and I was in the unfortuante position to claim for a damaged phone.</p> <p> </p> <p>Week 1 - I received 3 email responses asking me to resend copy of ID and application from which was frustrating as I had included these details all 3 times. I kept getting a response firstly from one of the employees (Prudence) then another employee requesting the same detail I had submited</p> <p> </p> <p>Week 2 - Still no response to confirm receipt of required documents. I called headquarters and after being put on hold, I was told tjhat all was well, documents received and they were getting ready to contact me regarding collection of my form. I got to the office and found a mail from the previous day once again requesting my documents.</p> <p> </p> <p>Week 3 - Still no response. I am told documents are being processed. Someone shows up at my office to collect the phone with no warning. I ask how long this will take, the guy says just over a week.</p> <p> </p> <p>Week 4 - ollow up on my phone and I am told to contact the under writer. Undner writer says phone is in repair. I call later in the week to get an update on status and I am told that they have been in contact with both me and my alternative number - there is nothing on both parts. i am told that the phone is being repaired. Please bear in mind I am the one who has been running around and chasing them. Also, they ahd the wrong phone number to contact me.</p> <p><br />Week 5 - I call once again and am told to get hold of the under writer. Under writer calls me - the first time I am contacted by the company throughout this whole period and tells me that my phone has been repaired and I should be receiving it the next week.</p> <p> </p> <p>Week 6 - No word on the whereabouts of my phone. once again I am told to call the underwriter. under writer tells me to call the repair shop. Repair shop finally confirms that my phone has been dispatched and I should be receiving it. i finally get my phone and all seems well... except for the fact that my bluetooth system in my car cannot connect my calls anymore...</p> <p> </p> <p>The process was drawn out and there was little communication. I was continuously expected to run around chasing the various parties my phone ahd been moved to, with no indication as to status of my phone repair. The consultants were only to happy to pass the problem on to their colleagues/ 3rd parties and communication was a mess. Even if the process was this long, it could have been made seemless with better communication on their part... am currently searching for a new mobile insurance company.</p>