1 reviews | Active since Oct 2015
50 minutes on hold!
<p>These guys either have only one call centre agent or they just don't care about their customers.</p> <p> </p> <p>I wated for 50 minutes for assistance over the phone. I was told that my call was first in line for a good 35mins after I was told waiting time is 8mins(which is pathetic!).</p> <p> </p> <p>Even while on the phone, the lady I was talking to was busy with other things as I was speaking to her. There would be moments of silence after asking a question even though I could hear her type.</p> <p> </p> <p>I thought Telkom had the worst service but these guys have outdone them! I would not recommend anyone to insure with them. Ever!</p>
Dear Zethu,
Thank you for bringing this to our attention.
Please be advised that the above complaint has been escalated to management at the underwriters office where I have asked for you to be contacted urgently.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear Zethu,
Thank you for bringing this to our attention.
Please be advised that the above complaint has been escalated to management at the underwriters office where I have asked for you to be contacted urgently.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Hi Chanel,
Please be advised that I still do not have a phone. My debit order went off this month for a phone I did not have the entire month. I would like to have my phone returned, fixed or not, and cancel my insurance with you. I obviously need to pay the ombudsman a visit! What have I been paying for since May 2016?!
Hi Chanel,
Please be advised that I still do not have a phone. My debit order went off this month for a phone I did not have the entire month. I would like to have my phone returned, fixed or not, and cancel my insurance with you. I obviously need to pay the ombudsman a visit! What have I been paying for since May 2016?!