24HRs on the phone and no response........

<p>The service from 24Hr Mobility has gone down hill, My phone broke on the 28th, i sumbitted a claim from on the 4 and until today no has collected my broken handset.</p> <p> </p> <p>The only communication i received was from a Mamotea from MonitorKZN who deals with MTN Claims but she has also been useless as she has responded to any of my e-mail, I've called her over 10 times having to wait 30 + minutes on the phone listening to voiceovers and music, the entire MTN claims department also hasnt rep****. </p> <p> </p> <p> </p>