1 reviews | Active since May 2019
24HRFGW159505/7
24HRFGW159505/7 The service that I am getting from my insurance company seems to be degrading with each claim. I sent my claim on 12/02/2021 at 8am and made a number of follow-up. the docs have been received and sent to the Insurance Assessor- whom I believe they are purposely delaying this. today I sent another enquiry which has been sent again to the assessors -
Can we get the same service we get from assessor as the one we get from the front line consultants? because honestly reflects bad on the Consultants who provide excellent service to us ( respond on time and provide correct information), however they refer the query to the next stage - it meets a block.
still waiting for an update. The process was seamless with my first claims. Ntate Modisane ***
Please be advised that our offices as well as the offices of the underwriter are closed over the weekend.
Your claim was received and pre-registered On Friday the 12th February and was sent to the underwriter for processing.
Feedback usually takes 24hours from pre-registration and as your claim was received on a Friday the feedback on the outcome will be provided by the underwriter today.
There is no unusual delay with this claim and therefore no further escalation of this complaint can occur. Please await feedback from your underwriter during the course of the day today.
Kind Regards,
Please be advised that our offices as well as the offices of the underwriter are closed over the weekend.
Your claim was received and pre-registered On Friday the 12th February and was sent to the underwriter for processing.
Feedback usually takes 24hours from pre-registration and as your claim was received on a Friday the feedback on the outcome will be provided by the underwriter today.
There is no unusual delay with this claim and therefore no further escalation of this complaint can occur. Please await feedback from your underwriter during the course of the day today.
Kind Regards,