tW
tshepiso W

1 reviews | Active since Mar 2013

13 Dec 2018, 09:35

24HR Mobility is ****

24 HR is worst cell insurance to go for. They took 3 days to approve my claim then on top of that i had to call in to find out that my phone was approved no sms to provided number or email .

Now they take 3-5 working days to deliver my phone, i called they tell me they do not have a supplier yet for me to give me the phone. This is nonsense.

They could ask me to go fetch the cellphone myself and one administrator told me their supplier wants to be not known. When you take out a policy they do not tell you all this about your phone will approved in this timeline and you will get your phone in this days.

Its an inconvenience i could have already went ahead and bought my phone and they could have refunded me or told me to go to MTN to get a new phone then they can sort our the logistics later.

shopping around for new cellphone insurance, this is BULL **** to spend another week without a cellphone

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Replies (2)
24Hour Mobility Cellphone Insurance
24Hour Mobility Cellphone Insurance's reply13 Dec 2018, 11:09
Official
Dear Tshepiso,
 Thank you for bringing this to our attention.  Please be advised that the above complaint has been escalated to management at the underwriter’s office for review and investigation. 
 
 Once the investigation is completed feedback will be provided.
 
 Kind Regards,  Lavona Sylvester Claims Team Leader – *** 
tW
tshepiso W's update13 Dec 2018, 11:12
Reviewer Update
I want a resolution not an automated response that you say to everyone. I NEED my phone by tomorrow I can come PICK it up in DURBAN if i have to