24 hr mobility - Thieving *******s.

My cellphone stopped working out of the blue on the 16th of November 2018. It switches on and everything but when you try unlock using the code or fingerprint, it does not respond. You can't access any of the applications etc. I lodged a claim on the 22nd of November after giving it a few days of trying but it never worked. So I got a response from 24 hour mobility , Pinnacle Markerting and their underwriter yesterday, saying that my claim is denied. When I asked why, they say that because it was not accidentally damaged, liquid damaged, lost or ******. Basically they wanted me to lie and say that the phone was accidentally or liquid damaged/dropped or ******. They basically wanted me to be dishonest and lie and say I damaged the phone, did you want me to say that I dropped it on that particular day even when I did not. So you people thrive on dishonesty. After collecting my premiums for a period of +/- 2 years, without any handset assessment, a decision is made even without the handset being collected, to just reject the claim. Is this what thieving companies like yourselves do where you are happy to collect and yet very quick to decline to assess and fix. I regret not having insured the handset with other reputable insurance companies that are HONEST and value honest responses from their clients. 24 Hour mobility, Pinnacle markerting, just a bottomless pit where you pay premiums for 24 months only for your claim to be rejected when you have an issue. A **** company you are . ****en *******. This is only the first step in exposing the type of ******* Pinnacle marketing, 24 Hour mobility and your underwriter are.