1 reviews | Active since Sept 2016
24 hr mobility by mtn .Bad customer service
<p> Do not join this insurance-sent a claim through 29th dec,did not get any feedback for 2 days then i get an sms missing information sent the details through again no phone call,i called after the 3th day had to hold on for 20 min just to find that the agent cant assist me,emailed the claims manager Megan she emailed she cant pick up my details i sent through all my details the manager kept emailing she cant assist me she did not pick up the phone for 2 days.afterwards she picked it up asking me alot of questions if the pin broke accidentally or wear and tear its 6 days they hv not collected my handset i had to phone again today the manager megan keep on being in a meeting,stay away from this insurance 24hr mobility i keep having problems with them i will cancel this insurance their service sucks</p>
Dear Banolito Van Der Schyff,
Thank you for bringing the matter to our attention and I do apologies for the difficulties you have experienced.
Please be advised that your claim form was registered 29/12/2016 and on 30/12/2016 we queried the missing information with you as the claim form we received from you was very unclear and the information was not legible; therefore we were unable to determine the damage to your handset based on what was written on your claim form.
In order to have a valid claim, the underwriter first needs to ensure that what you are claiming on is an insured peril thus we have queried with you what may have happened to the handset that may have led to the current problems you were experiencing on the handset.
To date, the underwriter has not received this information and are unable to advise you further regarding the outcome of the claim until this has been received.
Could you kindly respond to the email sent to you on 04/01/2017 by Megan with the detailed description of damage in order for us to escalate it to the underwriter for review. Alternatively, you are welcome to email me directly: ***.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Chanel du Plessis
Claims Supervisor - ***
Dear Banolito Van Der Schyff,
Thank you for bringing the matter to our attention and I do apologies for the difficulties you have experienced.
Please be advised that your claim form was registered 29/12/2016 and on 30/12/2016 we queried the missing information with you as the claim form we received from you was very unclear and the information was not legible; therefore we were unable to determine the damage to your handset based on what was written on your claim form.
In order to have a valid claim, the underwriter first needs to ensure that what you are claiming on is an insured peril thus we have queried with you what may have happened to the handset that may have led to the current problems you were experiencing on the handset.
To date, the underwriter has not received this information and are unable to advise you further regarding the outcome of the claim until this has been received.
Could you kindly respond to the email sent to you on 04/01/2017 by Megan with the detailed description of damage in order for us to escalate it to the underwriter for review. Alternatively, you are welcome to email me directly: ***.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Chanel du Plessis
Claims Supervisor - ***
i dont understand how can you asses something that you physically dont have im not an cell phone expert you need to collect the device as previously done to asses it physically
i dont understand how can you asses something that you physically dont have im not an cell phone expert you need to collect the device as previously done to asses it physically
and i dont want to phone no one anymore had enough now
and i dont want to phone no one anymore had enough now
Hi Chanel,this is Banolitos wife.i have communicated with the manager Megan Hope the whole time i have the emails i have rep**** to Megan on the 4 January i sent her a email to say it was accidentally when hevwanted to charge his phone the pin broke.From there onwards i did not hear anything from her.a claims manager that dont respond to my messages.i then sent a messanger message Tamsyn scheepers then responded to me saying she cant find my husbands policy i then sent her all tye information to check and i hv cc megan in the emails and till today i have not received response only from tamsyn.i have the bankstatement to proof the money being deducted R77 for my husbands policy and R70 for mine but they only picking up mine.this have been going on for days and we had enough because how can your company deduct money from his bank account for 10 years and now you telling me there is no policy.can u understand our frustration.it is fruad to deduct money from my bank account and now you telling me i dont have a policy i have never cancelled my husbands policy so i want this matter to be investigated i will the bank statement on monday and i have all the emails to proof.please sort out this matter a.s.a.p because this is now enough this matter needs to be resolve because we are about to take the next step. Please contact us on ********** 946.I have never experience such bad service i have been with 24 hr mobility for 10 years and this is not fair
Hi Chanel,this is Banolitos wife.i have communicated with the manager Megan Hope the whole time i have the emails i have rep**** to Megan on the 4 January i sent her a email to say it was accidentally when hevwanted to charge his phone the pin broke.From there onwards i did not hear anything from her.a claims manager that dont respond to my messages.i then sent a messanger message Tamsyn scheepers then responded to me saying she cant find my husbands policy i then sent her all tye information to check and i hv cc megan in the emails and till today i have not received response only from tamsyn.i have the bankstatement to proof the money being deducted R77 for my husbands policy and R70 for mine but they only picking up mine.this have been going on for days and we had enough because how can your company deduct money from his bank account for 10 years and now you telling me there is no policy.can u understand our frustration.it is fruad to deduct money from my bank account and now you telling me i dont have a policy i have never cancelled my husbands policy so i want this matter to be investigated i will the bank statement on monday and i have all the emails to proof.please sort out this matter a.s.a.p because this is now enough this matter needs to be resolve because we are about to take the next step. Please contact us on ********** 946.I have never experience such bad service i have been with 24 hr mobility for 10 years and this is not fair