1 reviews | Active since Jan 2016
24 Hours mobility cellphone insurance and MTN.
I recently discovered an amount of R136 coming off my account as a debit order. On investigation I discovered it belonged to 24 hour mobility cellphone insurance. This policy was taken out in conjunction with a contract with MTN for an I phone 5 this contract was cancelled on completion over 4 years ago. At no time did they ever issue me with insurance documentation or any correspondence as to annual renewal. I informed my son who also has MTN contracts and Lo and behold he found he had been paying R 128 a month for an old IPhone 6 that he gave up 4 years ago I blame MTN for not cancelling all items pertaining to a cancelled contract including the insurance. I further blame 24 hour mobility for an almost ******** act of removing funds monthly from customers whose contracts had expired years ago. There is simply no excuse as the onus is on the insurance company to issue renewal notices and insurance documents. Check your debit orders and don’t be surprised if you find these ******* quietly milking your account every month.
Thank you for bringing the above to our attention,
I have looked into your policy and can confirm that communication was sent to the insured number.
on the July 2014, September 2015, September 2019 and January 2021.
The policy wording states:
Cancelling of cover
This policy may be cancelled at any time by either party giving 30 (thirty) days notice in writing:
i) This policy may be cancelled at any time by either party giving thirty (30) days notice in writing.
ii) MULTIPLE CLAIMS, in the event that 3 or more claims are lodged against this policy in any 12 month period,
your Insurer at may its discretion give 30 (thirty) days notice due to adverse claims experience
The insurance is completely separate and in order to cancel the policy a request for cancellation needed to be received.
I can confirm that since receiving your request to cancel the policy it has been cancelled.
Please be advised that I will email you a copy of the policy and the policy wording shortly as well as confirmation of the communication sent your your insured number.
Kind Regards,
24 Hour Mobility Team,
Thank you for bringing the above to our attention,
I have looked into your policy and can confirm that communication was sent to the insured number.
on the July 2014, September 2015, September 2019 and January 2021.
The policy wording states:
Cancelling of cover
This policy may be cancelled at any time by either party giving 30 (thirty) days notice in writing:
i) This policy may be cancelled at any time by either party giving thirty (30) days notice in writing.
ii) MULTIPLE CLAIMS, in the event that 3 or more claims are lodged against this policy in any 12 month period,
your Insurer at may its discretion give 30 (thirty) days notice due to adverse claims experience
The insurance is completely separate and in order to cancel the policy a request for cancellation needed to be received.
I can confirm that since receiving your request to cancel the policy it has been cancelled.
Please be advised that I will email you a copy of the policy and the policy wording shortly as well as confirmation of the communication sent your your insured number.
Kind Regards,
24 Hour Mobility Team,