1 reviews | Active since Jan 2014
24 HOUR MOBILITY *****S PEOPLES MONEY AND HAVE NO CUSTOMER SERVICE!!!!
<p>After 2 months of a claim process, they finally took my broken phone for repairs which helped with nothing as the phone does not function as it used to before it went for repairs. When the courier guy delivered the phone he did not even wait till i assigned anything he just left it with reception lady without me acknoledging receipt even. I raised it with Chanel Du plesis, the so called claims supervisor that i need a warranty certificate against workmanship, certificate of inspection done after repairs and proof of repairer that they approved by apple, she since rep**** saying she sent it to management then blocked my email! They are running away now blocking me cause she knows i have no idea who this management is and how will they get in contact with me i have no idea. They need to either replace this device so that we are both happy at the end of the day or they return all my premiums since inception as this cover did not help me with anything i was just donating money to them.</p>
Dear khanyie,
Thank you for raising your concerns with us.
I am sorry if any difficulty was experienced by trying to send any further communications through to us, but please be advised that your emails have not been blocked.
Please be advised that your request was submitted as previously discussed; however I will send a follow up through to management now and include you in on the request.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
Dear khanyie,
Thank you for raising your concerns with us.
I am sorry if any difficulty was experienced by trying to send any further communications through to us, but please be advised that your emails have not been blocked.
Please be advised that your request was submitted as previously discussed; however I will send a follow up through to management now and include you in on the request.
Kind Regards,
Chanel du Plessis
Claims Supervisor - ***
