1 reviews | Active since Aug 2016
24 hour mobility is worst insurance ever.....
<p>Submitted a claim on the 12th of Dec. 2016 still today no one has bothered to call me and let me know what is going on. So today after calling them the whole week the consultant tells me my claim was decline on the 13th of Dec, but not even one person contacted me to let me know. and its the second time i have experienced bad service with this company... Really must cancel the insurance becuase they want to deduct my money each an every month without helping when one needs their assistance.</p>
Good Afternoon,
Thank you for bringing this matter to our attention,
We are sorry that you where not advised of the declination of the claim quicker.
We will escalate the delay to the underwriter office who processed the claim.
Please be advised that as the claim has been declined the underwriter will cancel the policy as they will not continue to debit a client when there is no longer a handset to insure.
Kind regards
Megan Hope
Claims Manager - Pinnacle Marketing
***
Good Afternoon,
Thank you for bringing this matter to our attention,
We are sorry that you where not advised of the declination of the claim quicker.
We will escalate the delay to the underwriter office who processed the claim.
Please be advised that as the claim has been declined the underwriter will cancel the policy as they will not continue to debit a client when there is no longer a handset to insure.
Kind regards
Megan Hope
Claims Manager - Pinnacle Marketing
***