1 reviews | Active since Oct 2012
1st claim in year declined
I have taken out cell-phone insurance with 24Hour Mobility and put in my first claim for a cracked screen a few years later, only to be told by the underwriter that the claim has been declined because the phone in question had a another sim card in?? Why would I take out an insurance and waste my money for all this time only for the claim to be rejected with this excuse..24 Hour Mobility does not tell you these T & C's when you take the insurance but when you do claim then there's always something that they look for to not pay out the claim. They are quick to take your money to get rich, but not honourable to sort the claim, and they still tell me I must give them 30 days notice to cancel my contract. I pay in advance so February is already covered for and since you are not going ahead with the claim, there is no reason for me to pay you!
Thank you for bringing the above to our attention.
The claim was declined as the terms of the policy were not adhered to and therefore the underwriter repudiated the claim. The terms of the policy that needed to be adhered to in your case are the following:
SPECIAL NOTE APPLICABLE TO ALL SECTIONS OF THE POLICY:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
WHAT TO DO IN THE EVENT OF A CLAIM
ii) Within 30 (thirty) days of the loss or damage you must have reported and
supp**** all relevant information and details of the claims we have
requested or your claim may be repudiated.
Your policy documents were also SMSed to your insured number to ensure that you received them.
The underwriter is bound by the policy and therefore the claim will remain declined.
Should you feel unfairly treated please contact the Short-Term Insurance Ombudsman on *** or ***.
Kind regards
Ruark Jewell
***
Thank you for bringing the above to our attention.
The claim was declined as the terms of the policy were not adhered to and therefore the underwriter repudiated the claim. The terms of the policy that needed to be adhered to in your case are the following:
SPECIAL NOTE APPLICABLE TO ALL SECTIONS OF THE POLICY:
It is important to note that the MOBILE DEVICE is only covered whilst being used with the SIMCARD encoded with telephone number listed on your Schedule. The policy allows for up to 2 numbers to be listed on the schedule. Either one of these listed numbers must be used in the insured device at all times.
WHAT TO DO IN THE EVENT OF A CLAIM
ii) Within 30 (thirty) days of the loss or damage you must have reported and
supp**** all relevant information and details of the claims we have
requested or your claim may be repudiated.
Your policy documents were also SMSed to your insured number to ensure that you received them.
The underwriter is bound by the policy and therefore the claim will remain declined.
Should you feel unfairly treated please contact the Short-Term Insurance Ombudsman on *** or ***.
Kind regards
Ruark Jewell
***