Terrible Service!

We had a burst geyser last week & my insurance logged a call with 24Fix. They told me that they couldn't put the new geyser in the same place & wanted to charge me an additional R1700 to relocate the geyser to the wall outside. I refused to have the geyser sitting outside so I got my builder to remove the ceiling so that 24Fix could put the new geyser back in the ceiling. 24Fix promised me on 15/06 that they would call me back with details from my insurance company, however I got no call. I had to call them 4 days later to ask what was happening. 24 Fix then came out to replace the geyser, however they did such a terrible job that there were TWO leaks coming out of the connection pipes. My builder was unable to replace the ceiling until these leaks had been fixed & when I called 24Fix they could only come back after my builder had to leave. I had to pay my builder R350 to fix 24Fix's mistake! When we tried to use hot water the following day there was no hot water!! I called 24Fix today & they promised to call me back at lunchtime, but still no call!! Such terrible service, & I am out of pocket for R350. How can 24Fix be a preferred supplier to the insurance industry??