1 reviews | Active since Jul 2016
terrible service
<p>I recently put through a claim with outsurance with regards to having my gyser replaced and they referred me to FIX24. The plumber came out to site and gave my mum a verbal quote of R1000 just to have the gyser moved 30cm away from where it was supposed to placed. I laid a complaint to the company and to outsurance and they did give me a proper quote of R340 for the extra material that was going to be used.</p> <p>The plumber came out to site and replaced the gyser but he did not use the extra material that he was supposed to use but he still charged us for the material. The plumbing company did call to find out if all went well and how much was paid to the plumber as he did not use the extra material and he was not supposed to charge us.</p> <p>Now FIX 24 was supposed to refund my money which they have not done to date. Their service is really terrible and they take days to respond to emails. Now they have made this my problem when it's not. I cant understand what's so difficult with refunding me my money.</p>
Hello MichyG
Thank you for taking the time to alert us to the concerning service that you have received. Please be assured that we are prioritising this matter and will endeavour to supply you with urgent feedback.
Kind Regards
24Fix Customer Care
Hello MichyG
Thank you for taking the time to alert us to the concerning service that you have received. Please be assured that we are prioritising this matter and will endeavour to supply you with urgent feedback.
Kind Regards
24Fix Customer Care
This has been going on for more than a month now so how can you tell me you are prioritising the matter? when i send emails its takes you guys 2 days later to reply sometimes never until i send through another email.
This has been going on for more than a month now so how can you tell me you are prioritising the matter? when i send emails its takes you guys 2 days later to reply sometimes never until i send through another email.
Hi MichyG
Our team has requested that you send through proof of banking details in the form of either a cancelled cheque/bank statement or letter from the bank confirming that the account is active. They have not yet received this information from you which is causing the delay in making payment. This is a requirement by our financial team in order to process the payment. Kindly send this documentation through in order for us to proceed.
Warm Regards
24Fix Customer Care
Hi MichyG
Our team has requested that you send through proof of banking details in the form of either a cancelled cheque/bank statement or letter from the bank confirming that the account is active. They have not yet received this information from you which is causing the delay in making payment. This is a requirement by our financial team in order to process the payment. Kindly send this documentation through in order for us to proceed.
Warm Regards
24Fix Customer Care
Yes your team did request that only after I asked them what is going on with the refund, prior to that there was no mention of bank statement, cancelled cheque or letter from the bank. I really do not want to go on about this issue, end of the day 24Fix messed up and all I asked for was my refund. It would be silly of me to give banking details if the account is not active. I honestly cannot understand why this request was not asked when I had to full out forms in order for me to get my refund.
Yes your team did request that only after I asked them what is going on with the refund, prior to that there was no mention of bank statement, cancelled cheque or letter from the bank. I really do not want to go on about this issue, end of the day 24Fix messed up and all I asked for was my refund. It would be silly of me to give banking details if the account is not active. I honestly cannot understand why this request was not asked when I had to full out forms in order for me to get my refund.