T4QNBN-01 - R. Johnson

Mrs R. Johnson, reported to Budget Insurance at 08h00 on 25 February 2016, that her geyser had burst & they contacted 24Fix to replace the geyser. She received a call from Monica advising that the excess would be R1500 but that a plumber should arrive at about 10h30 to access the damage & advise further. The damage was accessed & advised by Maxwell that he would be fetching a new geyser & return shortly. He arrived with the new geyser & started removing the old geyser. As he was about to fix/install the new geyser, he received a call from Monica advising that he should not continue with any work until Mrs Johnson has made payment of R1500 & she(Monica) received the proof of payment. Mrs Johnson spoke to Monica & advised that as soon as Maxwell completed the work, he could take her to the bank & she would make the transfer & give him the proof of payment. This was not acceptable to her & Monica instructed Maxwell to take Mrs Johnson to the bank first to do the deposit. This was done & then only the job was completed. Unfortunately, at 18h00, the new geyser was leaking hot steaming water. She contacted Maxwell & asked him to return immediately but he refused to return.