Services not delivered

Dial Direct assigned 24 Fix to fix my ceiling on5 Dec 2015. They inspected the damage on 10 Dec 2015 after numerous calls for them to come out. An appointment was made for the 19th Dec at 9am to come and fix the ceiling, after complaining to Dial Direct and getting the manager Eddie Goma involved. No one came on the 19th and I called on the 21st and Eddie Goma blamed the subcontractor that he assigned the job and promised that he would send someone else on 22 Dec at 9am. the contractor assigned was apparently the same person that inspected the property on the 10th Dec 2015, when he arrived he realised that he does not have the ceiling cornice and he called me at work and I told him to go ahead install the ceiling board and come back for the cornice on a later date. when I got home, no work was done, he reached a agreement with my husband that he would go and look for the cornice and come back on the 23rd with all the materials. he cut out a portion of the cornice that was not damaged as a sample and he s****ped my wall for a paint sample and there was nothing wrong with the paint on my wall, but now its damaged.<br> I am extremely unhappy with 24fix.