Refund not paid - Ref : PHTBYD-01 / C7GGN7-02

My side airbag sensor was disconnected when replacing a broken driver's side window, and technician was unable to resolve matter. My car had to go to VW to have the sensor reconnected which cost me R678.30 - all relevant invoices etc emailed to Masape Thabana. Initially I dealt extensively with a pleasant and understanding Alessandro at the Call Centre for a few months who tried his utmost to get the refund processed. Eventually he was unable to get this done, and after an email was sent to Masape Thabana on 18 May 2015, demanding that the refund be finalised soonest, Katekani Ndhlovu (Escalations Manager) and Johan Stemmet got involved. The reimbur*****t form was completed and emailed to Katekani on 21 May 2015, and to date no refund has been received at all. Just a run around and finger pointing at the \Finance Department"who apparently has received the form but not doing anything about it. Promises of getting matter finalised and follow ups keep getting broken and this irritating issue needs to get resolved ASAP. The problem was not of our making"