Refund as compensation??? Still waiting....

We have sent a refund form through for the excess paid, after you promised to pay us back because of your mess with the booking of our window repair. This form was sent to you on 17 March 2015. Your refunds take 7 working days right? It's been a lot longer than that! Even our emails doesn't even get rep**** on! Our experience working with you has been horrible. You cannot keep any of your promises. Please be so kind as to proceed with the refund, seeing as we had to pay before you even repaired the window...