Nonchalant and unprofessional

<p>Good day,</p> <p> My geyser was replaced at the end of February 2016 by one of 24Fix plumbers. On Thursday 27 October 2016, I noticed my kitchen ceiling was stained and upon investigation discovered that one of the pipes were leaking.</p> <p>24Fix advised that a plumber will be sent the following day at 5:30pm due to being fully booked.</p> <p> </p> <p>During the morning of Friday, 28 October 2016, the leak had become worse and started dripping through the joins of the ceiling boards in my passage, lounge and kitchen.</p> <p>I emailed Tonia Orru as I dealt with her previously and her nonchalant responses were quite frustrating. I asked if a plumber could please be sent sooner due to the leak being worse and she advised no plumbers were available and I’d have to wait until 5:30pm.</p> <p>However, when I called the Support Centre the consultant was able to send a plumber through at 3:30pm.</p> <p>Also, we discovered that when the first plumber replaced my geyser in February, they left the old geyser drip tray, blanket and spares boxes up in my roof. I find the quality of the workmanship very poor and disappointing.</p> <p> </p> <p>Attached, you will find pictures of damages to my ceiling when the plumber inspected and fixed the pipe/s on Friday. He advised that someone will be sent to repair the ceiling, however I’ve heard nothing from 24Fix since Friday, even though I sent Tonia 2 emails this morning requesting feedback.</p> <p>I was told by Tonia that “There could be various reasons why there is water leaking.”</p> <p> </p> <p>I also think that me having to submit a claim to my insurance company is unfair as I can’t be held liable for a leaking pipe due to a botched up geyser installation.</p> <p> </p> <p>Thank you and looking forward to your response.</p>