AH
Alan H
1 reviews | Active since Sept 2011
02 Feb 2016, 20:18
Call Centre not answering
Having an issue with the pressure valve on my geyser, I called 24Fix call centre twice and was on hold in their IVR system for over 20 min before hanging up. Tried using the Call me back link and that gives an error, tried emailing them and that bounced back with inboxes full. a year back i used them with fantastic service, i would like to recommend they seriously review the current service
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Replies (1)
24Fix's replyOfficial
03 Feb 2016, 07:51Hello aharlow,
Good Day Mr. Harlow
Please accept our profuse apologies for the inconvenience and frustration caused to you. We have requested feedback regarding the delay in answering your call from our Operations Team so that we can resolve any technical problems from our side urgently. We would like to thank you for bringing our attention to the matter. We have also forwarded the error message you received to the team managing our website to resolve.
One of our case managers will be in contact with you shortly to assist you with any necessary arrangements required to resolve your plumbing emergency.
Please let us know should any further assistance be required.
Warm Regards
24Fix Customer Care
***
Good Day Mr. Harlow
Please accept our profuse apologies for the inconvenience and frustration caused to you. We have requested feedback regarding the delay in answering your call from our Operations Team so that we can resolve any technical problems from our side urgently. We would like to thank you for bringing our attention to the matter. We have also forwarded the error message you received to the team managing our website to resolve.
One of our case managers will be in contact with you shortly to assist you with any necessary arrangements required to resolve your plumbing emergency.
Please let us know should any further assistance be required.
Warm Regards
24Fix Customer Care
***
Best regards,
24Fix's reply03 Feb 2016, 07:51
Official
Hello aharlow,
Good Day Mr. Harlow
Please accept our profuse apologies for the inconvenience and frustration caused to you. We have requested feedback regarding the delay in answering your call from our Operations Team so that we can resolve any technical problems from our side urgently. We would like to thank you for bringing our attention to the matter. We have also forwarded the error message you received to the team managing our website to resolve.
One of our case managers will be in contact with you shortly to assist you with any necessary arrangements required to resolve your plumbing emergency.
Please let us know should any further assistance be required.
Warm Regards
24Fix Customer Care
***
Good Day Mr. Harlow
Please accept our profuse apologies for the inconvenience and frustration caused to you. We have requested feedback regarding the delay in answering your call from our Operations Team so that we can resolve any technical problems from our side urgently. We would like to thank you for bringing our attention to the matter. We have also forwarded the error message you received to the team managing our website to resolve.
One of our case managers will be in contact with you shortly to assist you with any necessary arrangements required to resolve your plumbing emergency.
Please let us know should any further assistance be required.
Warm Regards
24Fix Customer Care
***
Best regards,