MH
Marijke H

1 reviews | Active since Oct 2015

08 Dec 2015, 14:46

Bad Attitude and very Rude and not doing their JOB

I have been waiting for these people almost 2 months to replace my Ceiling and paint the walls after my geyser was replaced. They were very quickly to do the assessment, but did not pitch to replace it. When I called SA Homeloans about this, they pitch on 21/11/2015 to do another assessment. I explained to them that the assessment has already been done and that the work needs to take place. The driver phone his so called manager and I spoke to him, telling him that they need to do the repairs on 05/12/2015. They did not pitch again. Not even a phone call. I phoned SA homeloans on 07/12/2015 telling them this and that I still waiting for 24 Fix to replace my ceilings. On 08/12/2015 I received a call from 24 fix, where the person is very rude and telling me that they phoned me on 04/12/2015 and I was not available. I have never received a phone call from them<br> <br> This is really pathetic and that is putting it mildly. DO YOUR DAMN JOB!!!!!

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Replies (1)
24Fix
24Fix's reply08 Dec 2015, 14:53
Official
Hello MCH7509,

We are truly sorry to hear that you have not experienced the excellent service delivery that we pride ourselves on.

We have referred your complaint to our customer care department to investigate urgently, and one of our consultants will be in contact with you to address your noted concerns.

Kind Regards

24Fix Customer Care
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