5 weeks and still no response

My car is insured through MIWAY. I needed my windscreen replaced. <br> Miway suggested 24fix. They came through to fit the windscreen. a few weeks later I called them with a complaint that when it rains it leaks into the car REF (EPR837-01). I was told one of the technicians would contact me to set up a date. Two weeks later I call MIWAY with my complaint, they get hold of someone at 24Fix, the lady ensures that one of the technicians would contact me as soon as \they are free"to set up a date Ref EPR837-02. (In the mean while every time it rains"