Bad Service

It is such a frustration to get hold of them, 247online was very quick to contact me in order to keep ,u Iburst.co.za domain, on my first follow up i was informed that Iburst requested and extension and that the switch over will take place in October 2017, but 247online will send the new login details for the mailbox, nothing happened received nothing. since yesterday i have no emails, i am trying to run a business with this mailbox. I am losing money here. i have tried phoning the whole day yesterday, keep getting they are experiencing high volume of calls. i send emails to the support center no reply, send a message via their website no reply, i phoned first thing thing morning a 08h00 same message they experiencing high volume of call, then you get cut off. i just feel that i am not been treated fairly as a customer.