24 Hour Plumbing and Electrical Services poor backup service to support impressive first impression

Following on the review of 09 November 2020 on the service of 24 Hour Plumbing and Electrical Services, a Technician was sent to attend to the leak of 01 November 2020 on our roof on 11 November 2020. The technician sealed the areas where he suspected water could be leaking. The sealing of our roof that was done by 24 Hour Plumbing and Electrical Services in 2018 is peeling off at numerous places and require maintenance. 24 Hour Plumbing and Electrical Services provided a 10 year guarantee in 2018.

We will only know if the seal of the leak was adequate once we experience the next heavy rainfall. Instead of being reactive, we requested 24 Hour Plumbing and Electrical Services for a quote to do the necessary maintenance of especially the areas where their product is peeling off. This is in spite of their 10 year guarantee. The request for the maintenance quote was sent on 21 September 2020. After numerous telephone calls and Whatsapp messages, we are still waiting for the quote from 21 September 2020.

When we first contacted 24 Hour Plumbing and Electrical Services, two years ago, their response was very prompt and created a very good first impression. The subsequent service is poor with very little feedback on reasons for protracted delays. It seems like once clients are locked-in, they are taken for granted - very disappointing.

Our main concern is that in the event of heavy rainfall, water can leak into our lounge that is carpeted. Therefore we are anxious to proactively carry out the maintenance.

To potential customers, please be aware that first impressions and guarantees of 24 Hour Plumbing and Electrical Services may be great but followup service can be poor.

Will update on future developments in this regard