23 on Hazelwood
Unclaimed Business
|2|1 Reviews (last 12 months)|This business does not respond to reviews
23 on Hazelwood
Unclaimed Business
|2
1 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2|1 Reviews
Oct '25 - Sep '26
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Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Kippie A
1 reviews | Active since Jul 2013
7 Jun 2026, 15:07
DISTURBING lunch experience at "23 on Hazelwood"
Today (07/06/2026), between 13:30 and 15:00, we were having lunch at 23 on Hazelwood. We are regular customers and have always enjoyed the lovely ambience of the restaurant, and even more so, the delicious food. However, today's experience was disappointing. While having my lunch, I noticed the smell of smoke and then saw a lady vaping at her table. I also observed several waiters watching her, yet no action was taken. Because I am hypersensitive to smoke and vapour, I had to leave my table as I could not tolerate the overwhelming fumes. At that point, no manager was in sight. To my relief, a manager was eventually called and addressed the situation by reprimanding the lady. What I find disturbing is: • Waiters observed the customer vaping but took no action.• Staff appeared hesitant and uncertain about how to respond to a situation that could affect the health and comfort of other customers.• There was no visible management presence when the issue arose.• The restaurant has a designated smoking area, so why was the group not directed there? Today was not a pleasant experience, and I am deeply disappointed by the lack of proactive management in ensuring a safe, comfortable, and respectful dining environment for all patrons. 23 on Hazelwood, please raise the bar. Your food and atmosphere are excellent, but customer comfort and wellbeing deserve the same level of attention.
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Kippie A
1 reviews | Active since Jul 2013
7 Jun 2026, 15:07
DISTURBING lunch experience at "23 on Hazelwood"
Today (07/06/2026), between 13:30 and 15:00, we were having lunch at 23 on Hazelwood. We are regular customers and have always enjoyed the lovely ambience of the restaurant, and even more so, the delicious food. However, today's experience was disappointing. While having my lunch, I noticed the smell of smoke and then saw a lady vaping at her table. I also observed several waiters watching her, yet no action was taken. Because I am hypersensitive to smoke and vapour, I had to leave my table as I could not tolerate the overwhelming fumes. At that point, no manager was in sight. To my relief, a manager was eventually called and addressed the situation by reprimanding the lady. What I find disturbing is: • Waiters observed the customer vaping but took no action.• Staff appeared hesitant and uncertain about how to respond to a situation that could affect the health and comfort of other customers.• There was no visible management presence when the issue arose.• The restaurant has a designated smoking area, so why was the group not directed there? Today was not a pleasant experience, and I am deeply disappointed by the lack of proactive management in ensuring a safe, comfortable, and respectful dining environment for all patrons. 23 on Hazelwood, please raise the bar. Your food and atmosphere are excellent, but customer comfort and wellbeing deserve the same level of attention.
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