DT
Dikeledi T
1 reviews | Active since Sept 2015
16 Nov 2025, 12:16
Valid Claim Lodged, No Response, and Half Payment After the Funeral
A valid claim was lodged on time, yet after submitting the complaint, we still received no response. During the week of the burial, 21st Century Life did not give my mother a single cent — not even an explanation — despite her paying premiums faithfully since 2011. She was later paid only half of the cover amount for her sister, and this was 10 days after the funeral.
No family should ever go through what we went through. It’s better to find a life insurer that actually supports clients in their time of need. 21st Century Life is not one of them.
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21st Century Life's replyOfficial
13 Mar 2026, 09:18Dear Valued Client,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during what is already a very difficult time for you and your family. At 21st Century Life, we understand that claims are often submitted during moments of grief, and we strive to handle every case with urgency, care, and respect.
Our Claims Department has confirmed that the matter has now been attended to and the client has been assisted. The delay experienced was due to outstanding required documents that were needed in order to finalise the claim in line with policy and underwriting requirements.
Your feedback is important to us, and we take concerns regarding service delivery seriously as they help us improve our processes and communication. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our Head Office directly so we may assist you promptly.
Kind regards,
21st Century Life Funeral Services
21st Century Life Funeral Services
21st Century Life's reply13 Mar 2026, 09:18
Official
Dear Valued Client,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you experienced during what is already a very difficult time for you and your family. At 21st Century Life, we understand that claims are often submitted during moments of grief, and we strive to handle every case with urgency, care, and respect.
Our Claims Department has confirmed that the matter has now been attended to and the client has been assisted. The delay experienced was due to outstanding required documents that were needed in order to finalise the claim in line with policy and underwriting requirements.
Your feedback is important to us, and we take concerns regarding service delivery seriously as they help us improve our processes and communication. Should you require any further assistance or wish to discuss the matter further, please feel free to contact our Head Office directly so we may assist you promptly.
Kind regards,
21st Century Life Funeral Services
21st Century Life Funeral Services