The worst service ever

I’m starting to be irritated by this policy because all the time when I call know one knows what I’m talking about but every month the debit the money now I’m calling the customer service your workers are so impatient and don’t even have customer service skills I believe if the call cuts I should be called because we busy on line so now I’m calling I still need to explain the same thing to another person and still your line cut I still need to call again and explain…I believe this is a big Funeral broker you need to treat your clients very well please train your staff very well and can I get a call from a polite sales person who will understand my situation.