Poor service

Till today I have not received any assistance from this company if you can see my previous post.they responding saying I will receive a call on Monday the 17 today is Thursday the 20 and still nothing I had to WhatsApp them on their WhatsApp number because the call centre knows my cellphone number and no one will answer. On the WhatsApp they answered saying they are waiting for the ombudsman to give them an answer about my case I had to call the ombudsman and they told me they is no such the cause is Still with the underwriter which is old mutual the report I got from old mutual when 21st century Life was submitting the claim was that (we cannot pay as this person is not insured under our policies) customer service is very poor no communication they don't care about the customer.i must till samething happens to me or my family before getting any assistance what kind of a company is this .the sad part is that their promised to pay within 48 hours.they even sent a confirmation email saying that after 2weeks of not paying me their adviced me to take a loan now my life is in danger because I don't have money to pay the loan shark what kind of a company advice the client to take a loan.i have told them that I am not even going to work anymore because I have to face the loan shark everyday still they don't care.i am so disappointed I should be focusing on other things but from the 1st of March till today I have to deal with them everyday but no help.i am sure I have spoken to everyone who works there from the agent to manager to marketing manager Still no help