Poor Service

I have been having issues with 21st Century Life underwritten by Old Mutual since inception. First there was a dispute about the cover for my children which was not as per what was sold to me and now a simple request to change the debit order date to the 25th has been ignored. I have sent numerous requests every month from November 2023 requesting that my debit order date be moved to the 25th of each month. I received different tickets numbers with each request yet nothing is being done. I have sent the request to customer support thereafter I sent to the individual emails yet today still another debit order went off on the wrong date.

I would like a full refund now of all premiums paid and to cancel this policy because I can see I will struggle during claim stage based on the bad experience I have had with this company over the years.