Payout Failure by 21st Century

I have joined 21st century,been more than 13 years. Submitted a funeral claim for my grandmother on the 22nd of July 2025 and to date have not received any communication. Been making follow up on daily basis without any assistance, letting alone the poor service and lack of urgency from the consultant, hanging up the call and giving excuses everytime. So wish that they can improve and delivery what they re selling to people than this **** service delivery and conduct of ********s. There is no single month where I skipped the payment and I get now is Shaddy ,suspecious and gross incompetence.