Not getting assistance

My grandmother took out a burial plan with 21st century back in 2002 when the company was established. Just recently we went to their offices to inquire regarding the plan and was now being told that she has a 15000 cover nolonger what she was sold a burial plan that will offer a casket, people who will cook, cars to transport the deceased and so forth.

The manage Nhloni promised to come back to me because my grandmother is now told that she doesn't have the casket benefit. He then said he will confirm with me as he need to inquire since some of the old policies came with a casket. We also raised a issue that Andrew has been removed from the policy and there was no communication regarding that was then told he was added as a child but on the document we have he is an extended member. We not getting any joy because because waiting for a response for over a month if not longer