lost Faith in 21st Century

Oh my goodness 21st century really disappointed me when I needed them most. 1st you call to check why there's a delay, claim with underwriters, then called again after two days, the claim with finance, then I called again, claim is approved and will be transferred. Still waiting. I shutter to think how I was gonna bury my loved one if I didn't have savings. I lost all Faith in 21st Century,