Insurance

My name is Johanna Motloung,i joined 21st century in 2003 and later added my grandchild in 2006.Recently 21st century stopped debiting for my funeral cover but continued debiting for my grandchild.I then contacted them because of the fear of the policy lapsing but they were always offline, even their head office so I decided to switch to another service provider and a policy schedule was required so that my waiting period would be wavered but they failed to share it with me because they say they have to record of the old policies. Can you somehow help please