Hurtful and disappointed with 21st century

Extremely disappointed and hurt also with 21st century , my aunt had the same issue with 21st century, last week Saturday we had to postpone my aunt funeral because the claim was not processed while we submitted everything on Thursday and when we call again we unable to reach the head office number and the branch manager from Soweto told us same thing that the claim takes 24-72 hrs but we haven't received the payment and no communication advising us on what is going on We had borrow money from ppl to continue with the buriel because of the empty promises from 21st century