Horrible service by 21st Century funeral services

<p>My name is *****goe Rantsieng from Sasolburg, Free State. Policy number: 21st Midnes 311025.</p> <p>In 2012 I joined the 21st Century funeral services and got a policy that I insured myself and my brother in and the agreement on the contract was that I would pay R220 each month. On 12th of February after my brother's death I claimed the money at the Vereeniging branch which they paid out and asked for a replacement in his place. I gave them my uncle's particulars then I continue paying them every month the amount of R220. On the 1st of November 2016 my uncle passed away and I went to the Vereeniging branch and claimed the money for my uncle's death as I was still paying for us both. On the 4th I filled in claim forms and even faxed them myself because they didn't have a fax machine or a computer in their office and on the 5th on November I received a call from the 21st Century head office and told me that there wasn't anyone with those names(David Mfuzeni Makunga) that I had insured. I was astonished to find out that they said they didn't find anyone with those names in their system but I was still paying the full R220 every month that insures 2 adults every month since the month of the death of my late brother. I would like to be fully compensated because I did not bridge the contract in any way shape of form. I'm highly upset because I still feel guilty that I did not give my uncle the funeral that he deserved because of that issue. They only wanted money and not to give good service and to prove that they are still deducting the full amount of R220 even though I'm the only one left. Worst of all they still have not given me the contract since 2012 to show that they don't even follow up on their work. </p> <p> </p>