Horrible Service

I took out a policy in 2019 and I have been paying my premium using an easypay card. I've recently been experiencing problems with making payments at the easy pay outlets and tried calling the customer service line which was an absolute fail. I then decided to go to their Soweto office to get assistance. At first it seemed that they were going to sort out the problem because they had requested I bring receipts as proof of payment as their system showed that my policy had lapsed which was not the case however I cooperated and had done so. I let a week pass and went to get some feedback as I had not heard anything nor receive a call. To my surprise they were only able to allocate 5 months worth of payments but then told me I still have an outstanding balance of +- R915 which I still needed to bring receipts for those months. I dont understand why I need to be looking for receipts for payments that should be reflecting on their system. I'm still unable to make payments on top of that I have to suffer for their system changes. I would not be following this up if I knew that I had not been paying my policy diligently. I need urgent assistance with this matter!