Ghastly Customer Service

On Wednesday 25 November I spoke to Sello telephonically with a query I gave him all my policy numbers he said he's getting the information on the policies and he will come back to me and he never did. I called three days in succession leaving him messages at reception to call me back and he never did.<br> <br> On Monday 30 November I called him and after being laced on hold for a long time I eventually managed to get hold of him. We spoke and he asked that I send him an email of my query which I did while busy speaking to him on the phone. He promised to look into the matter and give me feedback before end of business and he didn't. Even this morning he never bothered to come back to me until I called him at 11:00am. He promised that he's looking into my query and will send me an email immediately after our telephone call. 2Hrs later I'm still waiting. <br> <br> I'm really flabbergasted and perplexed by the customer service that 21st Century gives to a loyal client who has been with them for over 10 years. This is really exasperating.