Funeral Cover Claim

This lady Tada Chitaunhike is very unprofessional and does not have customer service skill. I am very frustrated right now by this insurance. I sent my claim on the 03 March 2025. I then had to follow up with a call to get assistance and still no one picked up. I sent email on the 5th of March then someone eventually returned my call. I was asked to fill the police report which was done, and attached all forms... Later on, the 24 I receive an email that the IDs are not clear I need to right clear ... I then did that, and I am told my application for the claim is well received and sent to underwriters. 72 hours as I expect the payout, I am told to fill same forms by Linar, as my policy falls under linar. Basically, I must start everything from scratch as in filling forms and going to the police to refill the form again! I asked to speak to the person who was on the email and told the person that how is it my problem that they sent wrong forms that were sent by them to me to fill, that took them forever to sort out and now they are coming back to say I need to refill the forms on the day that I am expecting payout for the funeral.

I want my payout!