DOUBLE DEBIT

I took up a Funeral Policy with 21st Century Funeral Services early 2015. Since the inception date, I have been double debited and I reported the matter more than once. I've made calls to the service provider several times to and spoke to a lady named Nadia Swartz and she is still escalating the matter further. I'm dissatisfied with 'mickey mouse' operation and the poor service from them (21st Century). I was asked to send my latest 3 months bank statement,still no assistance. To make matters worse during the month of December, only two debit orders went off instead of 4 as per the agreement.<br> I really don't know what to do as really upset over the fact that I've been made a fool with regards to the refund promised to me and amend the mistake done by this service provider. Clearly they don't know what they doing.