Dishonest

would like to complain about a lady by the name of keabetswe, I met her at Meadowlands point in November, and I took her numbers, during December I referred people to her to open an policy little did I know that she is dishonest and she is not transparent, my mom Refilwe Tsatsi opened a policy with her and my mom asked her that she wants the policy to be deducted on the 28th of January, she agreed and I also asked her if she can she said yes, 4days back my mom received a message telling her that they will debit on the 30th ,then my mom texted her ,she said she will fix it ,guess what she didn't fix it ,when I send her message she doesn't respond to me now,Last week my fiance Kamogelo Kgati whatsapp her n asked her if we can meet her since he is not comfortable sending his particulars in social media ,she said no the office is closed ,we asked her where is she ,so that we can drive to her she said she is not around soweto, n guess what when we went to the office it was open ,we ended up opening at your office, but I am disappointed, because with fais you must be honest to people ,n with popi law we must keep our clients particulars safe ,didn't she sign fica forms