Customer complaint

Hello Peter Kindly be informed that 21st Century Life is deducting a monthly premium of R25 for my dependant who passed on 1999. After I've complained, I was informed to email the certified death certificate of my mother in law, bank statement and B1 form for the refund. B3 Funeral Parlour informed me that the B1 form is no longer available in their system because it is 22years old. I have not received any refund from 21st Century after submission. I'm sent from pillar to post as if I'm about to bury my mother in law who passed on 22years ago. Their contact person is Nomthandazo ***). I hope you will help me in this matter because I need my refund urgently. Kind regards Rachel Simelane ***)