BAD CUSTOMER SERVICE, 0% TELEPHONE ETIQUETTE!

Spoke to a lady by the name of Seboifeng Madola , sotho speaking from 21st centurylife. My reception was bad in terms of network and the lady was very impatient and her tone was VERY RUDE. Telephone etiquette was 0%. She raised her voice asking the purpose of why I requested a call back , the rush was what got me worried of the training she got and the service I might receive in the event of an emergency claim. I wanted to settle my outstanding account but after speaking to her , thinking of taking my money elsewhere :-( .