Bad Attidute and disrespecting clients

I took a policy with the company in May 2014 and up until today the details of my members are incorrect including my date of birth.<br> I have been trying to resolve this since March 2015 but seemingly people are not doing their job.<br> <br> on the 27th of May I called your call centre and spoke to Jacob Mraphele to follow up if the details were correct and he said he does not have time to give me what information they have I must just give him the details that I want changed regarding explaining to him that all the date of birth are the same 2012/01/01.i asked him if he is refusing a clients request as he was not willing to help me at all that is when he dropped the call on me and I have the recording for the whole conversation.