21st century life worst customer experience

21st century have continue to lack customer service since this last post, please refer below: I changed my banking details from Standard bank to Capitec in March 2021, Capitec advised 21st century and Hollard but they never responded, I took it upon myself to contact 21st century, spoke to their rep, Tlou *****ya, sent email to request to make changes so they can debit on a new account, onn the 21st April she confirmed that changes were made and finally both 21st century and Hollard will debit on my new banking details. On the 26th April she sent me email that only 21st century can debit on new account not Hollard, that was unprofessional because I gave them ample time before I close my banking account. I still received sms notification from both companies that changes were made and they'll be using current account to my surprised they still debited on the previous account. 21st policy no:21csow000517e & Hollard no: ********** for Catherine ****o Seletisha. I'm appauled by the worse customer service I received and it reflect that they don't care about their clients, my mom she's been a client with 21st more than a decade.